Privacy Policy

This English translation is provided for convenience. If there is any discrepancy between this translation and the Japanese version, the Japanese version shall prevail.

Kintore MEMO Co., Ltd. (the “Company”) establishes this Privacy Policy (the “Policy”) regarding the handling of users’ personal information in the services provided by the Company.

Article 1 (Personal Information)

“Personal Information” means personal information as defined in Japan’s Act on the Protection of Personal Information and refers to information relating to a living individual that can identify a specific individual through a name, date of birth, address, telephone number, contact information, or other descriptions contained in such information, as well as physical information such as height and weight that can identify a specific individual by itself.

Providing Personal Information is voluntary. However, if a user does not provide information required for a Company service, the user may be unable to receive that service.

Article 2 (Collection of Personal Information)

The Company acquires customers’ Personal Information by appropriate means through services operated and provided by the Company (the “Company Services”). A customer who does not agree to the acquisition and handling of Personal Information in accordance with this Policy may not use the Company Services. A customer who uses the Company Services will be deemed to have agreed to this Policy.

Article 3 (Purposes of Collection and Use)

The Company collects and uses Personal Information for the following purposes:

To provide and operate the Company Services;
To respond to inquiries from users, including identity verification;
To send information about new features, updates, campaigns, and other services provided by the Company;
To publish information in websites, applications, and other media edited, published, or operated by the Company;
To publish survey responses from users of the Company Services in the Company Services or the Company’s press releases;
To conduct research, analysis, and marketing necessary for the purposes listed above;
To conduct questionnaires and monitor surveys, including direct contact with respondents to measure effectiveness;
To analyze attribute information, activity histories, and other information acquired by the Company in order to understand users’ preferences and the degree of compatibility between users and companies, schools, organizations, or other participants in the Company Services;
To provide Personal Information to third parties as described in the provisions regarding third-party provision;
To contact users as necessary regarding maintenance and important notices;
To identify and refuse use by users who violate the Terms of Use or attempt to use the Company Services for wrongful or improper purposes;
To allow users to view, change, or delete their registration information and view their usage status;
To charge users fees for paid services; and
For purposes incidental to the purposes above.

Article 4 (Changes to Purposes of Use)

The Company will change a purpose of use only when the changed purpose is reasonably considered relevant to the purpose before the change. When a purpose of use is changed, the Company will notify users of the changed purpose by a method prescribed by the Company or publish it on this website.

Article 5 (Provision of Personal Information to Third Parties)

Except in the following cases or as otherwise permitted by the Act on the Protection of Personal Information or other applicable laws and regulations, the Company will not provide Personal Information to a third party without the user’s prior consent:

When necessary to protect the life, body, or property of a person and obtaining the individual’s consent is difficult;
When particularly necessary to improve public health or promote the sound development of children and obtaining the individual’s consent is difficult;
When cooperation is necessary for a national or local government body, or a party entrusted by such a body, to perform duties prescribed by law, and obtaining the individual’s consent may impede the performance of those duties; or
When the Company has notified or publicly announced in advance that the purposes of use include third-party provision, the categories of data to be provided, the means or method of provision, the suspension of provision upon the individual’s request, and the method for accepting such requests, and has filed a notification with Japan’s Personal Information Protection Commission.

A recipient will not be considered a third party when Personal Information is transferred in connection with a business succession due to a merger or other reason, or when Personal Information is jointly used with a specified party and the required information has been provided to the individual in advance or made readily accessible to the individual.

Article 6 (Outsourcing of Personal Information Processing)

The Company may outsource all or part of its Personal Information processing operations. In such cases, the Company will exercise necessary and appropriate supervision over the contractor.

Article 7 (Disclosure of Personal Information)

When an individual requests disclosure of Personal Information, the Company will disclose it to the individual without delay. However, the Company may withhold all or part of the information if disclosure may harm the life, body, property, or other rights or interests of the individual or a third party, may significantly interfere with the proper conduct of the Company’s business, or would otherwise violate laws or regulations. If the Company decides not to disclose the information, it will notify the individual without delay. A fee of JPY 10,000 will be charged for each disclosure request.

Notwithstanding the preceding paragraph, information that does not constitute Personal Information, such as history information and characteristic information, will generally not be disclosed. To prevent impersonation or other fraudulent requests, the Company will verify the requester’s identity by reasonable means, including requesting identity verification documents.

Article 8 (Correction and Deletion)

If a user’s Personal Information held by the Company is incorrect, the user may request correction, addition, or deletion in accordance with procedures prescribed by the Company. If the Company determines that it is necessary to comply with the request, the Company will make the correction or other change without delay.

Article 9 (Suspension of Use, etc.)

If an individual requests suspension of use or deletion on the grounds that Personal Information is being handled beyond the scope of its stated purposes or was acquired by improper means, the Company will conduct the necessary investigation without delay. If the Company determines, based on the investigation, that it is necessary to comply with the request, the Company will suspend use or take other appropriate action without delay.

Article 10 (Creation and Provision of Anonymously Processed Information)

If the Company uses provided information to create anonymously processed information or provides such information to a third party, the Company will process the information so that the Personal Information cannot be restored, implement security control measures, and publish the required information in accordance with the Act on the Protection of Personal Information and other applicable laws and regulations.

Article 11 (Changes to this Privacy Policy)

Except as otherwise provided by laws and regulations or in this Policy, the Company may change this Policy without notifying users. Unless otherwise specified by the Company, a revised Privacy Policy will take effect when posted on this website.

Article 12 (Contact)

For inquiries regarding this Policy, please contact:

Address: Miyamasuzaka Building 609, 2-19-15 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Company: Kintore MEMO Co., Ltd.
Representative Director: Ikki Yoshimiya
Email: contact@kintorememo.jp

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